United Fitness Brands is the UK’s first premium fitness supergroup - home to leading boutique fitness brands Boom Cycle, KOBOX, Barrecore and triyoga.
We’re on for fantastic people to join our front of house studio teams and help us to continue delivering a fantastic client experience.
To apply for this role please send a CV and covering email to recruitment@unitedfitnessbrands.com stating which role you are applying for.
The Role
- Provide an exceptional client experience and maintain brand standards during shifts.
- Greet and prepare clients for classes.
- Perform daily tasks to support the Studio/ Centre Manager on facilities, customer service, classes, stock, sales, and assist in sales/commercial activities.
- Achieve individual sales KPIs to support overall Studio performance.
- Possess in-depth knowledge of brand pricing, memberships, and promotional offers.
- Establish rapport with clients, advising them on packages & memberships tailored to their needs.
- Uphold the friendly, vibrant in-studio atmosphere our brand is known for.
- Respond promptly to emails/phone calls regarding customer queries.
- Engage passionately with customers about our brand, participate in classes, and be active in the community.
- Conduct customer calls, obtaining feedback and suggesting the most suitable membership option.
- Perform light cleaning and maintenance before and after studio opening, as well as between classes.
Requirements
- Ability to work various shifts including early mornings, evenings, and weekends.
- Shift times may begin as early as 5:30am and end as late as 9:30pm.
- Exceptional customer service skills: Approachable, friendly, passionate, and energetic.
- Quick learner about our brand, products, and clients, with adaptability in busy shifts.
- Strong communication skills with clients, colleagues, and management.
- Attention to detail in cleanliness and ability to handle light cleaning duties (hoovering, mopping, cleaning props, wiping down mirrors, rolling towels, and laundry).
- Confidence in making follow-up sales calls to new customers, converting them into ongoing clients.
- Active and capable of lifting and moving stock and gym equipment when required.
- Enthusiastic about the fitness industry, particularly the remarkable results of group exercise.
- Basic administrative skills and aptitude for learning new systems and software.
Benefits
- Flexible work hours
- Complimentary gym membership across all United Fitness brands (KOBOX, Boom Cycle, Barrecore & Triyoga).
- Staff retail discounts
Candidates must be 18 or over to apply.
Please Note: This is a general overview of the role and may be subject to occasional changes in relation to our structure and procedures. Applicants should have the ability to acquire new skills and adapt accordingly over time.
